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AoW2 Technical Help
Moderated by Swolte, Ziggurat Mason

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Topic Subject: Tech Help & Video Card Driver Update Links - Check Here First!
posted 04-17-02 10:03 PM EDT (US)   
If you're having trouble installing or running AOW2, be sure to check the README, which includes troubleshooting tips.

Also, make sure you have updated your sound and video card drivers (see manufacturer list below) and have installed the latest version of DirectX (currently v9.0). Finally, check for any Windows updates/patches that may be available at:

Check to help you update any other drivers for your system (e.g.g, printer drivers, cdrom drivers, modem drivers, sound drivers, mouse drivers, monitor drivers, etc.).

If you have checked the README file and the tips below, please begin a new topic in this forum with a DETAILED thread topic of your problem and your system specs.

Please note that, "Somebody please help me!" is not a detailed thread topic!

Please include your system specs with each question! The aow2log.txt file keeps track of them for you:

Processor (brand & speed):
RAM (type and amount of):
Video Card:
Sound Card:
DirectX version:
Motherboard chipset (e.g.,Intel, AMD, nForce, VIA, ALI, etc.):

Here are some other Q&A from Josh (we'll be adding to this list as issues come up):

Issue #1: When I try to install the game, it reboots my PC. - Added 4/17/02

Solution: This is definitely a hardware/configuration issue, as there is nothing AoW2 does that can completely reboot a system, no matter how bad things go. Try doing the following:

  • Check for new video drivers (see the list below).
  • Install DirectX 8.1 if you do not have it.
  • Shut down all background tasks before starting the game.
  • Turn Hardward Off (hit Ctrl+R)
  • Turn Sound and Music Off.

Use the "aow2setup.exe" program. You can find it in the root directory where ever the game was installed. Using aow2setup.exe you can:

  • Turn off Direct3D (Hardware rendering)
  • Turn off Resolution Switching
  • Switch to Windowed Mode

Issue #2: I get an error message, "Can't find DLL-file VCLX50.BPL" when I start the game. - Added 4/17/02

Solution: This indicates the game did not install properly. You may want to try installing again, after a fresh re-boot, and after shutting down all background tasks.

Issue #3: When using Norton's "CleanSweep" program (which notes down the installation of programs to easily clean it up later), upon rebooting, Norton's Virus.dat definitions registry becomes corrupted and will fail to load. - Added 4/18/02

Solution: There currently is no solution to this problem. Redownloading the latest definitions does not fix the problem. If you have a program like "GoBack," reverting your hard drive a point in time before you installed the demo should fix the problem. Otherwise, disable or uninstall "Norton's Cleansweep" before you install the game.

Quoted from Josh Farley, Triumph Studios:

The use of such programs while installing AoW2 (or it's demo) is NOT recommended. Additionally, the use of Cleansweep while AoW2.exe is running is NOT recommended. AoW2 Demo and it's installer do not read or write any data related to Norton Cleansweep or AntiVirus. We are not responsible for any improper reactions these programs may have to our software's normal operation. Nevertheless, we're working to figure out what is actually causing this issue, to see if a work-around on our end is possible, or if Symantec is the only one that can correct what appears to be a defect in their software.

Issue #4: The color and black & white mouse cursors do not display properly. - Added 4/18/02

Solution: Some systems have problems running the Color or B&W cursors properly. That's why there are 3 options, and why "Software" is the default. Color and B&W cursors use hardware to display, so their framerate is always very high, even if AoW2 slows down. Software cursors are rendered according to AoW2's framerate, so can become sluggish if your system is unable to keep up with the game.

Issue #5: "I have an AMD processor. When I select TC mode the game crashes. If I choose to view the battle after by choosing FC, the game doesn't crash. I already have the latest drivers for all components in my computer. Any Ideas?"

Solution: If this happens on any combat it would indicate a driver issue. Also note that AMD has released a Win2k patch that fixes a Microsoft bug that could cause lockups with AMD CPUs. Other AMD hardware driver updates for Video, Sound and Hard Drives can be found here. You might also check for Sound Drivers, and turning DirectSound off, and Sound/Music off. Creative's "Live!" cards are notorious for being very finicky and unstable.

Issue #7: I have an older monitor that can only display resolutions of 640x480. I can't play the game unless I turn off "allow resolution switches," but then it is so small I can't even read the letters on the screen. I also can't play it in "windowed" mode.

Solution: Unfortunately, 640x480 resolution is not supported.

Issue #8: When playing in a window, much of the information isn't there. And I can't play outside a window, I just get a black screen.

Solution: This is a driver/configuration problem. Try the solutions listed above under "Issue #1."

[This message has been edited by Nojd (edited 12-22-2002 @ 10:31 AM).]

posted 04-30-02 10:48 PM EDT (US)     1 / 11  
The following collection of links is courtesy of ET FLAVIUS, our Heavenly tech wizard.

Make sure that you have the latest drivers from the manufacturer of your video card. Many video issues will be resolved if you install your video card's latest drivers.

Be aware certain games may not properly detect some older video cards because their video drivers are not DirectX 8.0a or higher-compliant. Contact your video card manufacturer for updated drivers, or install the latest reference drivers for your video board. Note that many reference drivers are not supported by the chipset manufacturer. Listed below are some common video card manufacturer's web sites.

  • 3dfx Interactive-
  • 3Dlabs-
  • AccelGraphics (see 3Dlabs)-
  • Asus-
  • ATI-
  • Aztech Labs-
  • Canopus-
  • Creative Labs-
  • Elsa Technology-
  • Gateway 2000-
  • Guillemot-
  • Hercules (see Guillemot)-
  • I/O Magic -
  • Intergraph (see 3Dlabs)-
  • Jaton-
  • Leadtek-
  • Matrox-
  • Number Nine-
  • Orchid (see S3)-
  • S3 Incorporated-
  • SiS-
  • Silicon Integrated Systems Corporation (SiS)- [ Protocol '' in URL is not supported ]
  • STB (see 3dfx Interactive)-
  • VIA Technologies-
  • VideoLogic-

    These all are the main or home pages, but should offer a link to a support page or update download page.

    Hope this helps... note some sites may not be in English, so make that request if necessary.

    - ET

    [This message has been edited by Angel Draco (edited 06-12-2002 @ 10:49 PM).]

  • posted 04-30-02 10:48 PM EDT (US)     2 / 11  
    How To Update Your Video Driver

    Visit the website of the manufacturer of your video adapter to inquire about how to obtain and install the latest version of the video driver for your video adapter.

    For information about how to contact, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

    Q65416 - Hardware and Software Third-Party Vendor Contact List, A-K

    Q60781 - Hardware and Software Third-Party Vendor Contact List, L-P

    Q60782 - Hardware and Software Third-Party Vendor Contact List, Q-Z

    Follow these stepts to identify the manufacturer and model of your video adapter:

    1. Click the Start button, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. If you are using a Windows 95/98-based computer, click the Device Manager tab. -or- If you are using a Windows 2000-based computer, on the Hardware tab, click Device Manager.
    4. Click the plus sign (+) next to Display adapters to expand the branch.
    5. Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
    6. Close all open windows.

    posted 05-03-02 07:32 PM EDT (US)     3 / 11  
    Just a suggestion if you have a system built by a major manufacturer try their web site for updated drivers Orginial equipment manufacturers sometimes change hardware/drivers to suit their systems
    posted 07-24-02 09:32 AM EDT (US)     4 / 11  
    Please post your problem as a new thread or in one that already deals with the same problem (if there is one). Off topic posts in this thread will be deleted.

    [This message has been edited by Nojd (edited 07-27-2002 @ 05:24 PM).]

    posted 11-06-03 03:55 AM EDT (US)     5 / 11  
    Hi, i have a flickering problem. In combat is ok.
    Maybe video drivers, directx is the problem.

    OS: win2000
    Processor (brand & speed): Intel PIII 933
    RAM (type and amount of): 384Mb
    Video Card: GeForce4 MX440 128Mb (latest driver - 52.16)
    Sound Card: i don't know (onboard)
    DirectX version: 9.0
    Motherboard chipset: Intel

    Solved in FAQ, Thanks.

    (Can be deleted)

    [This message has been edited by Mundo X (edited 11-06-2003 @ 11:29 AM).]

    posted 11-06-03 04:04 AM EDT (US)     6 / 11  

    Quoted from Nojd:

    Please post your problem as a new thread or in one that already deals with the same problem (if there is one). Off topic posts in this thread will be deleted.

    posted 12-11-06 04:57 PM EDT (US)     7 / 11  
    OS: Windows Xp Pro
    Processor (brand & speed): Amd xp 2500 1.83ghz
    RAM (type and amount of): 512mb of corsair ddr ram
    Video Card:Nvidia geforce FX 5900XT
    Sound Card: Sound blaster something
    DirectX version:9.0c
    Motherboard chipset (e.g.,Intel, AMD, nForce, VIA, ALI, etc.): Abit nForce2

    My problem is whenever I try to play the game the screen seems to be offset.. In other words everything is offscreen to the bottom right. I've tried disabling resolution switches and almost everything in the setup. The only way I can seem to play the game is if I play in windowed.. and everything is very small and hard to read in windowed. Please help!

    posted 12-11-06 06:53 PM EDT (US)     8 / 11  

    Quoted from Nojd:

    Please post your problem as a new thread or in one that already deals with the same problem (if there is one). Off topic posts in this thread will be deleted.

    "Shooting down a plane of civilians isn't careless, it's politcal opportunism." - Stormraider
    posted 01-14-07 01:11 PM EDT (US)     9 / 11  
    patch 1.3 or 1.4 wont work on new Dell system any ideas? I have updated AOWIISM on my old pc with upatch1.4 and love it. I just recently bought a new dell dimension E520 desktop with the Intel core 2 duo processor @ 2.13ghz. I can play the patch 1.2 fine, but patch 1.3 or 1.4 give me a runtime error: "Abnormal program termination" when I try to start it. I've looked on your wonderful site for any info on this but unfortunately have not found any. Have you had any other troubles with newer machines running the new patches ?
    Any help would be greatly appreciated.
    Below is the info from my aowIIlog file:

    Operating System: Microsoft Windows XP (5.12600)
    DirectX Version: 9.0 (
    Desktop Resolution: 1024x768x16
    Physical Memory: 2047 / 2047 MB
    Virtual Memory: 1847 / 2047 MB
    Winsock 2 Detected: YES

    AoWSM Version: 1.00
    Resources ID: 0
    Display Resolution: 1024x768x16
    Display Mode: Full Screen
    Pixel Format: 5-6-5
    3D Renderer: Hardware
    Display Driver: 256MB ATI Radeon X1300PRO (ati2dvag.dll)
    Driver Version: (4098 / 29059)

    Detail Level: High
    Cursor Mode: Software
    Sound: On
    Music: On
    DirectSound: On

    Application opened at: 10:14:59 AM
    Application closed at: 10:20:16 AM (0 errors)

    posted 01-14-07 05:32 PM EDT (US)     10 / 11  
    Welcome! You should have started a new thread, not posted in this one, and you've also posted in the AoW2 section instead of the AoW:SM section

    My Dell 8400 sometimes comes up with a Disk Emulation Software error message, which apparently is something to do with the copy protection on the AoW:SM disk, but it will work eventually if I use the other drive, or reboot the computer

    "Shooting down a plane of civilians isn't careless, it's politcal opportunism." - Stormraider
    posted 05-09-08 06:53 PM EDT (US)     11 / 11  
    This information should be added into the original first post... as more and more community members will be using dual and quad processors.

    Special thanks to : griplinken

    Issue: Game and Editor crash to desktop with Error:
    System Time Error - Restart AoW2

    Set the AoWSM.exe executable to use only 1 CPU.

    On Windows XP:

    1) Start up AoW: SM
    2) Hit Ctrl-Alt-Delete and pull up the Task Manager
    3) Right-click the AoWSM.exe executable and click "Set Affinity".
    4) Uncheck any and all CPUs until the process can only use 1 CPU
    5) Done!

    There can be only one.
    Age of Wonders 2 Heaven » Forums » AoW2 Technical Help » Tech Help & Video Card Driver Update Links - Check Here First!
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